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Self-Service is a means of service delivery that combines the advantages of convenience to the customer with cost reductions to the provider. In the last 25 years, technology evolution contributed to the development and the enhancement of a large number of self-service devices. In banking, for instance, ATMs and Cash-Dispensers have been a major example of the usage and expansion possibilities of this delivery channel. If we take into account the additional self-service categories like the Vending Machines, Call-Centers, e-Commerce, information kiosks, etc., we'll be dealing with a product, service and technology area, under continuous expansion, which represents a multibillion dollar world business.

AUTO-ATENDIMENTO/2003 (Self-Service), is an event that gathers the main self-service  related product, service and technology suppliers, and their users - banks, retailers, government, telecommunication enterprises, transportation and outsourcers, among others. The event includes a conference, addressed to the presentation and discussion of cases, experiences, strategies and results of the use of new technologies for self-service, its management, evolution and challenges. Having received the recognition and institutional support of bankers, retailers and technology vendors associations, the show clearly demonstrates the strategic importance of self-service to the marketplace.

The event's audience consists of a highly influential group of around 200 professionals and executives from many areas involved directly or indirectly with self-service, like CIO's, IT managers, technology professionals, cards product managers, security professionals, back-office supervisors, etc., most of them decision-makers, that usually interact intensively with speakers, vendors and other participants.

The exhibition consists of the main technology and service vendors aimed at the self-service market, and is open freely to attract more than 1,000 executives and professionals from many market segments, involved with self-service products, services and technologies in their corporations, additionally to the conference attendees. Its timing and environment are appropriate for the announcement and introduction of innovations that will become available next year.

 AA/2003, the event's 2nd edition, will be held on October 13 and 14, 2003 at the Frei Caneca Convention Center - Rua Frei Caneca, 569 - São Paulo, Brazil. The general theme will be "The Self-Service Evolution: Applications, Administration and Expansion". The conference will take place on the 13 and 14, from 08:45 a.m. to 06:30 p.m. The exhibition will be open on both days, from 12:00 p.m. to 08:00 p.m. Market leaders and the main players, in the many segments involved, will be participating.

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